mx365 Privacy Policy

mx365 places the highest priority on the privacy and protection of personal information of platform users. This Privacy Policy ("Policy") describes how mx365 collects, uses, and protects your information. By using our site, you are considered to have given your consent to this Policy. We request that you read this Policy carefully.

1Types of Information Collected

mx365 collects various types of information to provide its services. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 Personal Information You Provide

During account registration and verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• National ID number (NID) or passport details
• Mobile number (for verifying bKash, Nagad, or Rocket accounts)
• Bank account details (for withdrawals)

1.2 Automatically Collected Information

When you use the mx365 platform, the following information may be stored automatically:

• IP address and device information
• Browser type and operating system
• Browsing patterns on the site and page visit history
• Login time and session duration
• Transaction history and amounts
• Information obtained from cookies and similar tracking technologies

2Purpose of Information Collection

mx365 uses your information only for specific and lawful purposes. The main purposes for which we collect information are listed below:

2.1 Account Management and Verification

Your provided information is used to create, manage, and secure your account and for age verification (accounts for persons under 21 years of age are strictly prohibited at mx365).

2.2 Payment Processing

Your payment-related information is used to securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer.

2.3 Security and Fraud Prevention

Information is used to prevent unauthorized access to accounts, fraud, and money laundering. We are committed to always ensuring a safe and fair gaming environment.

2.4 Customer Service

Your information is used to provide 24/7 live chat support in Bengali and to resolve your issues quickly.

2.5 Meeting Legal Obligations

Your information may be required to comply with applicable laws and regulations and to meet the requirements of regulatory bodies.

3Cookie Policy

Cookies and similar technologies are used on the mx365 website. Cookies are small data files stored in your browser that help improve your experience on our site.

3.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as keeping your login session active, managing security tokens, and storing transaction information. These cookies cannot be disabled.

3.2 Analytics Cookies

Analytics cookies are used to understand website usage and to improve service quality. These cookies do not reveal personal identity.

3.3 Preference Cookies

These cookies are used to store your language preferences, display settings, and other personalized experience settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the site.

4Information Sharing and Third Parties

mx365 never sells your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances described below:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Information may be shared with trusted technology partners to ensure the technical operation and security of the site, and these partners adhere to the same privacy standards.
• Legal Authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention Agencies: To maintain the safety of online gaming and to prevent illegal activity.

In any of the above cases, only the minimum necessary information is provided to third parties, and they may not use this information for any other purpose.

5Data Protection and Security

mx365 takes industry-standard technical and organizational measures to ensure the security of your information.

5.1 Encryption Technology

SSL encryption technology is used on our platform, which keeps all information exchanged between your browser and our servers secure.

5.2 Access Control

Only authorized personnel can access your personal information, and they work under strict confidentiality agreements.

5.3 Security Monitoring

Our systems are under 24/7 security monitoring. Immediate action is taken if any suspicious activity is detected.

5.4 Response to Data Breaches

If a data breach occurs, mx365 will act quickly and notify affected users as soon as possible.

6Data Retention Period

mx365 retains your personal information for as long as necessary. Generally:

• Account information — for the entire duration the account is active and for a minimum of 5 more years after closure (as required by law).
• Transaction records — for a minimum of 7 years, in line with financial regulations.
• Customer service communication records — for up to 2 years after the issue is resolved.
• Log files — for up to 1 year for security purposes.

After the specified period, your information will be securely deleted or anonymized.

7Your Rights

As a user of mx365, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can request this information at any time through our support team.

7.2 Right to Correct Information

You have the right to correct any inaccuracies in your information. Information can be updated through account settings or with the help of the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information in certain cases, particularly regarding marketing communications.

To exercise these rights or if you have any questions, contact us by email: [email protected]

8Protection of Minors

mx365 is strictly prohibited for persons under 21 years of age. We never intentionally collect information from minors. If we learn that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If parents suspect their child is using our platform, please contact us immediately.

9International Data Transfers

mx365 servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the transfer is carried out in compliance with applicable data protection laws and international standards. The protection of your information is ensured in every case.

10Policy Changes and Updates

mx365 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a prominent notice on the site. Continued use of the site after changes will be considered as your consent to the updated policy.

We will always display the date of the most recent update at the top of this page so you can see when the last change was made.

11Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us using the details below:

• Email: [email protected]
• Live Chat: via the site's live chat service (24/7 in Bengali)

We generally try to respond to your request within business days. For complex matters it may take a little longer, but we treat every request with care.