1. General Provisions
mx365 (hereinafter "Platform", "we", or "Company") operates an online casino, sports betting, and gaming platform for users in Bangladesh. These terms and conditions ("Terms") govern the use of the website mx365.cam and all related services.
By registering on this platform or using any of its services, you acknowledge that you have read, understood, and agreed to abide by these Terms in full. If you do not agree with these Terms, please do not use the platform.
In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. Together, these documents form the legal agreement between you and mx365.
2. Account Registration and Eligibility
2.1 Age Requirement
To open an account and use any service on mx365, you must be at least 21 years of age. No person under the age of 21 is permitted to use this platform. We may request identity documents to verify your age at the time of registration.
2.2 Registration Terms
Each user may open only one account. At the time of registration, you must meet the following conditions:
- You must provide true, accurate, and complete personal information.
- Only one account per user is allowed — creating multiple accounts is strictly prohibited.
- The payment method you use (bKash, Nagad, Rocket, etc.) must be registered in your own name.
- Registration on behalf of a third party or using their funds is not permitted.
2.3 Verification Process
mx365 may at any time request documents to verify your identity, age, or address. Withdrawal privileges may be temporarily suspended until verification is complete. We reserve the right to close the account and seize funds if false information is provided.
3. Account Security and Responsibility
It is your responsibility to keep your account login credentials (username and password) completely confidential. You are responsible for all activities conducted from your account, whether authorized or not.
If you suspect unauthorized access to your account, notify our support team immediately. Allowing another person to use your account or granting a third party access to your account is strictly prohibited.
4. Deposit and Withdrawal Policy
4.1 Deposit Terms
The minimum deposit amount on mx365 is ৳100. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer. Deposited funds are generally credited to your account instantly.
- All deposit transactions must come from a payment method registered in your own name.
- Using a third party's account or payment method is strictly prohibited.
- Using the platform for money laundering is a serious criminal offense.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawal requests are only approved to the same payment method used for the original deposit.
If any bonus-related wagering requirements have not been met before a withdrawal, the request may be placed on hold. mx365 reserves the right to delay withdrawals for identity verification, unusual betting patterns, or security checks.
5. Bonus and Promotion Terms
5.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳100 is required to receive this bonus. After claiming the bonus, a wagering requirement of 10 times the total amount (deposit + bonus) must be fulfilled.
5.2 General Bonus Terms
- Each bonus offer has its own validity period and conditions — please read the offer details carefully.
- Claiming a bonus more than once from the same person, household, or IP address is prohibited.
- A bonus may only be usable on specific games or sections.
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
- mx365 reserves the right to modify, suspend, or cancel any promotion.
5.3 VIP Program
The mx365 VIP program has three tiers: Bronze level with up to 0.3% weekly cashback, Silver level with up to 0.5%, and Gold level with up to 0.8%. You can advance to a higher tier through regular play and loyalty to the platform. Cashback is calculated weekly and credited directly to your account.
6. Betting and Gaming Rules
mx365 offers sports betting, live casino, slots, fishing games, and a variety of other games. Each game or betting section has its own rules, which can be found on the relevant page or within the game interface.
- Once a bet amount is confirmed, it generally cannot be changed or cancelled.
- If a technical error affects a game result, mx365 reserves the right to void the relevant bet and refund the stake.
- In live betting, any bets confirmed before an internet disconnection will remain valid.
- For specific rules on betting markets for cricket, football, and other sports, please see the relevant sports page.
7. Prohibited Activities
The following activities are strictly prohibited and may result in account closure and seizure of funds:
- Fraudulently claiming bonuses or using multiple accounts ("bonus abuse").
- Using bots, scripts, or automated software to conduct gaming or betting.
- Colluding with other players to gain an unfair advantage ("collusion").
- Any attempt to manipulate the game software or random number generator.
- Money laundering or depositing funds from illegal sources.
- Registering under a false identity or using another person's identity.
- Attempting unauthorized access to the platform's security systems.
8. Responsible Gaming
mx365 places the highest priority on responsible gaming. Gambling should be done for entertainment purposes and within your own means. Never bet with borrowed money or funds needed for household expenses.
We provide users with the following tools:
- Setting a personal deposit limit.
- A temporary account break for a set period ("cooling-off period").
- Permanent self-exclusion.
If you are experiencing a problem with gaming addiction, contact us immediately via our 24/7 live chat or visit our Responsible Gaming page.
9. Privacy and Data Protection
Protecting your personal information is very important to us. We use SSL encryption technology to keep all your data and financial transactions secure. We do not sell your personal information to third parties.
To learn about our full data usage policy, please read the Privacy Policy page.
10. Service Suspension and Account Closure
mx365 reserves the right to suspend or close an account without prior notice in the following circumstances:
- Violation of any clause in these Terms.
- Detection of fraudulent or suspicious activity.
- False information found during verification.
- When required for security or legal reasons.
If there are legitimate withdrawable funds and no violation has been found, those funds will be returned even after account closure. Users may also request account closure at any time through live chat.
11. Limitation of Liability
mx365 is not liable for the following:
- Losses caused by internet disconnection.
- Technical issues caused by third parties.
- Service disruptions due to unforeseen natural or legal circumstances ("force majeure").
- Issues with the user's own device or network.
- Financial losses resulting from game outcomes — gaming always carries risk.
mx365 always strives to ensure fair and transparent service. We reserve the right to make corrections if an incorrect payout occurs due to a technical error.
12. Changes to Terms
mx365 reserves the right to modify these Terms at any time. For significant changes, notification will be provided via the website or through your account. Continued use of the platform after any changes will be taken as acceptance of the updated Terms.
Therefore, please visit this page regularly and stay informed about the latest updated terms.
13. Contact and Complaints
If you have any questions or complaints regarding these Terms, please contact us:
- Live Chat: 24/7 support — click the chat button on the site (support available in Bengali).
- Email: [email protected]
We review all complaints and aim to resolve them within a reasonable time. The prevailing laws of Bangladesh shall apply to dispute resolution.